Refund & Cancellation
Everything you need to know about cancellations, returns, and refunds.
HOME • REFUND & CANCELLATION1. Cancellation Window
Cancellations are managed based on the perishable nature of our products. To ensure we provide the freshest blooms and gifts, our logistics start immediately.
Fresh Flowers & Perishables
To process and deliver your orders including managing payments, fees and charges and to collect and recover money owed to us.
Same Day Orders
Cancellation is not available for same-day delivery orders once the order has entered 'Processing' status.
2. Refund Eligibility
We take immense pride in the quality of our gifts. You are eligible for a refund or replacement if:
The flowers arrive damaged or in poor condition (must report within 4 hours of delivery).
The wrong item was delivered.
Delivery was not attempted on the scheduled date (excluding force majeure).
3. Non-Refundable Items
Exclusions:
Custom Engraved Items
Personalized Photo Gifts
Opened Edible Hampers
Gift Cards & Digital Vouchers
4. Return Process
Notify Us
Send a photo of the item to our support WhatsApp or email within the designated timeframe.
Review
Our quality assurance team will review your claims within 12 business hours.
Resolution
Choose between a full refund to your original payment method or a replacement delivery.
Need Immediate Assistance?
Our customer care team is available 24/7 to resolve any issues with your gifting experience.